Privacy Policy

Myra Enterprises Private Limited (“Myra”, “we”, “us” or “our”) respects the privacy of visitors, prospective customers, suppliers and other people who use this website. We are an Indian company engaged in the manufacture and export of apparel and accessories.

This Privacy Policy explains how we collect, use, disclose, retain and protect personal information collected through this website, including information submitted through an enquiry or contact form. It should be read together with our Terms of Use.

1. Grievances or Concerns

For questions, requests, grievances or concerns about privacy or the handling of information submitted through this website, please email info@myra.in with the subject line “Privacy / Grievance”. This is our designated point of contact for such matters.

2. Information we collect

Information you provide

When you contact us or submit an enquiry, we may collect:

  • your name;
  • company name, business address and country;
  • email address, telephone number and other contact details;
  • the contents of your enquiry, including product requirements, quantities, specifications, timelines and other business information you choose to provide; and
  • files or materials you choose to upload or send to us, such as a tech pack, design, artwork or sample-related information.

Please provide only information that is relevant to your enquiry. Do not submit personal information that is sensitive or confidential unless it is necessary and you are authorised to share it.

Information collected automatically

When you visit the website, our hosting, security and website systems may automatically receive limited technical information, such as your IP address, browser and device type, pages visited, referring page, date and time of visit, and diagnostic or security-log information. This information helps us operate, secure and improve the website.

3. How and why we use information

We use personal information only where reasonably necessary for the purposes described below:

  • to receive, assess and respond to your enquiry;
  • to communicate with you about potential or ongoing business, including product development, manufacturing and export services;
  • to review the feasibility of a request, prepare quotations or take steps at your request before entering into a business relationship;
  • to operate, maintain, secure and improve the website and prevent misuse, fraud or security incidents;
  • to meet legal, regulatory, accounting or record-keeping obligations; and
  • to establish, exercise or defend legal claims where necessary.

We do not sell personal information. We do not use website-enquiry information for unrelated advertising or marketing. If we ever wish to use your details for a new purpose that requires your consent, we will ask for it first.

Where applicable law requires a legal basis for processing, we rely on the basis appropriate to the purpose, such as your consent, steps taken at your request in connection with a potential business relationship, our legitimate business interests in operating securely and responding to enquiries, or compliance with a legal obligation.

4. Confidential business materials

We understand that apparel and accessories enquiries can contain commercially sensitive material. Tech packs, designs, artworks, specifications, PowerPoint presentations, profiles and samples submitted to us for a genuine business enquiry are handled with reasonable care and are shared internally only with people who need them to assess or respond to that enquiry.

This website policy does not replace a separate non-disclosure agreement. If a formal confidentiality arrangement is required before sharing material, please contact us before sending it through the website.

5. When we share information

We may share personal information with:

  • authorised employees and representatives who need it for the purposes described in this Policy;
  • our suppliers, dyeing and printing vendors, processing mills and the like who assist us in developing or processing fabrics, trims and accessories — including, but not limited to, suppliers of labels and tags, and others who need this information to respond to your query;
  • service providers that help us operate the website or our business, such as website hosting, content-delivery, security, form-processing, email, translation, analytics or IT-support providers;
  • professional advisers, insurers, auditors, banks, logistics partners or government authorities where necessary for a legitimate business purpose or required by law; and
  • a successor or adviser in connection with a business merger, restructuring, sale or transfer of all or part of our business, subject to appropriate safeguards.

Our service providers may process information only on our instructions and for the services they provide to us, except where they have an independent legal obligation. We do not permit them to use information submitted through our contact form for their own marketing.

Because we work with customers, suppliers and service providers internationally, information may be processed outside the country in which it was collected. Where required, we take reasonable steps to ensure that an appropriate level of protection is used.

6. Cookies and similar technologies

We use cookies and similar technologies that are necessary or standard for the operation, security, maintenance and improvement of the website, including a cookie that may remember your language preference. Depending on the website features in use, these technologies may include those provided through our hosting, contact-form, SEO, multilingual, content-delivery and embedded-map services, as well as analytics, advertising pixels, reCAPTCHA, chat widgets or other tools we consider necessary or appropriate for the website.

These technologies may collect limited technical and usage information. We will provide notice, obtain consent or offer choices where required by applicable law. We do not sell personal information.

Your browser settings may allow you to manage or delete cookies. Disabling some cookies may affect website features, such as your saved language preference.

7. Third-party content and links

The website may include third-party content or links, including an embedded map. Those providers may collect information directly from your browser under their own privacy policies. This Policy does not govern third-party websites, services or their privacy practices. Please review the relevant third party\u2019s policy before using its services.

8. Data retention

We keep website-enquiry information and uploaded files for up to 7 years after our last meaningful contact with you, so that we can respond to follow-up enquiries and maintain a business record. We may keep information longer where necessary to comply with legal, tax, accounting or regulatory requirements; resolve disputes; enforce agreements; protect our rights; or where an ongoing customer, supplier or business relationship reasonably requires it.

When information is no longer needed, we will delete it or securely anonymise it, unless retention is required or permitted by law.

9. Security

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

10. Your choices and rights

Subject to applicable law, you may have the right to ask us to:

  • confirm whether we hold personal information about you and provide access to it;
  • correct inaccurate or incomplete information;
  • delete information that is no longer necessary or where you have withdrawn consent, subject to lawful exceptions;
  • withdraw consent where our processing relies on consent; and
  • raise a grievance about our handling of your information.

To make a request, email info@myra.in with the subject line “Privacy / Grievance”. We may need to verify your identity and authority before acting on a request. We will respond within the period required by applicable law.

11. Children

This website is directed to business users and is not intended for children. We do not knowingly collect personal information from children through this website. If you believe that a child has provided us personal information, please contact us so that we can take appropriate action.

12. Changes to this Policy

We may update this Policy from time to time to reflect changes in our practices, the website or applicable law. The latest version will be posted on this page with its updated date. Material changes will be communicated through the website or by another appropriate method where required.

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